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Click on any of the frequently asked questions to read its answer.
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Why don't I see the GEOTEK Toolbar on my browser?
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How can I move the GEOTEK Toolbar to a different location?
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Why don't I see the GEOTEK Toolbar listed in the Internet Explorer toolbars list?
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Does the GEOTEK Toolbar conflict with my browser or other add-ons?
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I installed the new version of Microsoft Iternet Explorer 6. Why doesn't the GEOTEK Toolbar icon appear on my browser?
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I'm trying to uninstall the GEOTEK Toolbar but keep getting an error message. What should I do?
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Do I need to pay for using the GEOTEK Toolbar?
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When will you have the GEOTEK Toolbar available for other platforms?
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Do you support MSN Explorer?
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How can I contact technical support?
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| How do I uninstall the GEOTEK Toolbar? |
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Why don't I see the GEOTEK Toolbar on my browser?
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If you have installed the GEOTEK Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the GEOTEK toolbar is no longer displayed, go to View > Toolbars and click on the GEOTEK option. If you don't see the GEOTEK toolbar listed, follow the instructions below.
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How can I move the GEOTEK Toolbar to a different location?
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Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option.
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You can change the location of the GEOTEK Toolbar on your browser by clicking and dragging the vertical separator bar to the left of the GEOTEK icon by placing the GEOTEK Toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser.
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Please note that, as with all of Internet Explorer's toolbars, you can only move the GEOTEK Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.
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Why don't I see the GEOTEK Toolbar listed in the Internet Explorer toolbars list?
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Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The GEOTEK Toolbar may be listed under the name 'Radio' (usually the second such listing). Go to View > Toolbars and click on the second Radio option.
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Does the GEOTEK Toolbar conflict with my browser or other add-ons?
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No, the GEOTEK Toolbar is designed to run without affecting any other system add-ons.
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I installed the new version of Internet Explorer (6.0).
Why doesn't the
GEOTEK icon appear on my browser?
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In Internet Explorer, go to View > Toolbars and check that the GEOTEK option is selected. If not, select it.
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I'm trying to uninstall the GEOTEK Toolbar but keep getting an error message. What should I do?
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Install the GEOTEK Toolbar again and then uninstall it.
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Do I need to pay for using the GEOTEK Toolbar?
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No, the GEOTEK Toolbar is free of charge.
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When will you have the GEOTEK Toolbar available for other platforms?
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We are currently looking into the feasibility of implementing the GEOTEK Toolbar for other platforms. Check our web site or forum for the latest updates.
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Do you support MSN Explorer?
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| At this time the GEOTEK Toolbar does not work with MSN Explorer.
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How can I contact technical support?
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If you are experiencing any problems or have a question about the GEOTEK Toolbar that is not covered in our online help then feel free to contact us.
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How do I uninstall the GEOTEK Toolbar?
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To uninstall the GEOTEK Toolbar from your Firefox browser do as follows:- Open Firefox and click on the "Tools" menu.
- Select "Extensions".
- Find GEOTEK in the list of installed extensions and click on it.
- Click on the "Uninstall" button.
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